Refund Policy
Effective Date: 20 September 2024
At JIXX CAR CARE, we take pride in the quality of our car care products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
1. Eligibility for a Refund
To be eligible for a refund, please ensure that:
- Your item was purchased within [insert time frame, e.g., 30 days] from the date of delivery.
- The product is unused, in its original packaging, and in the same condition that you received it.
- You have the receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Any product that has been opened or used
3. Refund Process
If you meet the eligibility criteria, please follow these steps to request a refund:
- Contact our customer service team at Jixxcarcare@gmail.com to initiate your return.
- Provide your order number and a brief description of the issue.
- Once your return is approved, you will receive instructions on how to send the product back to us.
4. Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item, unless the return is a result of our error (e.g., wrong item shipped). Shipping costs are non-refundable.
5. Processing of Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment. Please allow [insert time frame, e.g., 5-10 business days] for the refund to appear in your account.
6. Exchanges
If you wish to exchange a product for a different item, please follow the return process mentioned above and place a new order for the desired item.
7. Contact Us
If you have any questions regarding our refund policy or need assistance, please don’t hesitate to reach out to us jixxcarcare@gmail.com.
Thank you for choosing JIXX CAR CARE. We appreciate your business!